miércoles, 4 de junio de 2008

ORANGE: Premio a la peor compañía de telefonía.

A principio de año cometí el error, por falta de información, de llevarme el número de teléfono fijo de casa a Orange.


Hoy llevo diez días sin teléfono fijo. Orange lo único que hace es cobrarme llamadas a un 902, desde el móvil, claro. Ponerme en comunicación con grabaciones, y tomarme el pelo.


Así que empiezo a intentar hacerles cosquillas: Reclamaciones a la Secretaría de Estado de las Comunicaciones y de la Sociedad de la Información (qué imaginativo nombre) y a las Juntas Arbitrales de Consumo, toda a publicidad negativa que pueda, y el recurso en el que más confío: El Enchufe Hispánico. Espero mantener la calma.

46 comentarios:

Blanca dijo...

Si me hubieras preguntado a mi, te hubiera ilustrado sobre Orange, antes Wanadoo o Jazztel o yo qué sé.

Tuve serios problemas con todos ellos porque me robaron la línea, inventaron una cuenta bancaria sin mi conocimiento, que correspondía a un pobre señor andaluz que todavía debe estar preguntándose por qué le llegan facturas de una empresa a la que no está abonado y me hizo estar sin línea telefónica casi un mes entre pitos y flautas. La solución fue dar de baja MI LINEA robada y darme de alta en otra nueva... ya ves la solución...

Fuí a hablar a Consumo de mi Ayuntamiento, a Jazztel, a Wanadoo y escribí al Ministerio del ramo. Nunca he recibido noticias del Ministerio, cuando yo decidí ir a por todas y llevar a juicio a estas mierdoempresas por sus actos de tiburoneo y piratería inadmisibles. Escribí al programa de consumo que tiene la SER y leyeron mi carta y pusieron verdes a todas estas empresas de comunicaciones con prácticas asquerosas... pero yo lo que quería era llevarles a los tribunales... aún espero la contestación de Consumo...

Esto me ha enseñado que entre piratas, prefiero al pirata cojo, o sea, Telefónica, la menos impresentable de todos ellos. Si me hubieras contado... te habrías ahorrado mucha mala sangre, que aún me dura a mi cada vez que recuerdo esos meses.

Ah, y si consigues un enchufe, dame el dato, porque si les puedo joder, no dudaré en hacerles pasar lo que nos hicieron pasar a nosotros. Nos costó tiempo, dinero, bronca terrible y desconfianza supina en nuestras instituciones.

Blanca dijo...

Ah... y EXÍGELES que te devuelvan el dinero de las llamadas que estás haciendo y que te descuenten los días que estás sin servicio en la próxima factura, porque éso sí lo hacen. Lo mismo a Telefónica o a Movistar. Tienes derecho a que te devuelvan el dinero que gastas por su culpa y a que no te cobren un servicio que no te dan. Yo lo exigí y me resarcieron (mínimamente) del desastre, así que no te cortes ni un pelo y si no, les amenazas y vaya que te lo devuelven...

Aprendiz de Mucho dijo...

Dice en la principal.
"Aviso, en esta casa están representados intereses franceses y por lo tanto deben seer respetados".
Pues no se si sabrás, pero Orange es de France Telecom.. jejeje, asi que....¡alorsanfantdelaatriiiee...!

AF dijo...

¡Cuánto siento los desmanes a que se ve sometido! Coincido con Blanca, como en su día le dije a don Ricardo en su pleito con los antecesores de Orange (Wanadoo): lamentablemente, acaba uno en braos de alguien a quien odia profundamente, como es Telefónica, por el simple hecho de que los demás han conseguido superarle en choricería y desaprensivismo (??).

Un saludo.

Gracchus Babeuf dijo...

Aprediz de mucho, tienes razón: He acabado atrapado en France Telécom. ¡Merde!

Filo de Espada dijo...

Y encima en el aniversario de la invasión gabacha. Su afrancesamiento va a salirle caro, amigo Gracchus.
No obstante, yo no podría vivir sin Moustaki.

Anónimo dijo...

Duros a 4 pesetas, es lo que compran algunos, y cuando ya se tienen unos años esto es grave.. Hay una cierta cultura anti-Telefónica en este pais, empresa pública que se privatizó a la par que liberalizaron la red de telefonía, con el argumento de que redundaría en beneficio de todos los usuarios, la realidad es que a telefónica se la obliga por ley a prestar sus instalaciones a un precio ventajoso al resto de operadoras, las cuales revenden su servicio al cliente final, pero son meras intermediarias, que no invierten un duro, carecen de asistencia tecnica, mientras funciona, bien, pero en cuanto hay una averia, nos damos cuenta del precio de las 4 pesetas

Aprendiz de Mucho dijo...

Anonimo, serán euros a ochenta centimos, ¿no?

Adanero dijo...

Llevo ya ocho años con la antes Amena ahora Orange. Y cierto, premio a la peor compañía. Eso si, ex aequo con el resto de compañías. He probado casi de todo con casi todas y la que esté libre de pecado que tire la primera piedra. Ahora sufro a Ono en la telefonía fija y en Internet. Un caos absoluto. Llames a lo que llames al servicio técnico la respuesta por parte de la operadora es siempre la misma: "Si, hemos detectado una avería en su zona. Ya están los técnicos en ello" Una vez, por la cosa de tocar un poco las narices, llamé para comunicarles que no tenía conexión. Era falso, todo iba perfecto. ¿La respuesta? Pues eso, que estaban en ello. Unos cachondos estos de Ono.
Para mi que en esto de las telecomunicaciones andamos aún muy en pañales, nos dan muy poquito para lo mucho que pagamos.

Un saludo.

Freia dijo...

Probablemente estoy mal informada y con esto no quiero romper ninguna lanza a favor de Orange, pero creo que no es del todo cierto que la red telefónica esté completamente liberalizada. La red física con la que todos operan es la de Telefónica y ésta puede manipular a su antojo. A veces, la mano en la sombra del ex-monopolio, sigue manipulando un poco la cuna. De todas formas; son todas iguales en cuanto a falta de escrúpulos comerciales y empresariales.

Tel dijo...

Orange basa su beneficio en las llamadas al 902 que los clientes se ven obligados a realizar porque a posta, interfieren en el servicio que prestan, disminuyendo las velocidades contratadas, errores en la factura, ... Si todas van a robar parecido, es preferible pagar a una española (Telefónica) que una francesa.

elpidiovaldes dijo...

Que se puede decir de ORANGE:
-nivel de desenchuche alto
-escasez de personalde ahi tantas maquinas contestadoras
-cortes de servicio a la orden del dia
-desconfianza hacia el cliente
NO LLEVAN BUEN CAMINO,cuantas quejas...

Anónimo dijo...
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